SUMMER 2021 TRADING UPDATE
With Government restrictions being lifted as of 19th July 2021, the team at NEO have carefully considered the way we continue to operate the restaurant to ensure the safety and wellbeing of all our guests and staff.
As much as we would like to remove face coverings and be able to share smiles once again, we have made the decision for our staff to continue wearing masks for the time being. This is to ensure the safety of our guests and also our staff.
We no longer need your contact details but we will encourage you to continue to use the track and trace app, the barcode with be available.
Full table service will continue to be provided with no standing or sitting in the indoor bar. Drinks can be ordered at the bar and must be consumed while seated at a table.
We will continue to encourage frequent washing of hands and the use of sanitisers, freely available throughout our properties. We also request that you consider social distancing and to be mindful of guests who may still be anxious about the lifting of restrictions.
Due to our team following government advice to self-isolate, we respectfully ask for your patience and understanding during these challenging times.
All of us at NEO
OUR BOOKING T&Cs
Please click the button below to view our full booking T&Cs, including our cancellation policy.
All cancellations must be submitted in writing, by email. Cancellations by other means cannot be accepted.
For bookings for up to 6 people, NEO Restaurant’s cancellation policy is 5 hours. Any cancellation within 5 hours, or in the case of a no show, will incur a charge of £20 per person to the card provided.
For parties of 10 of more, we require a non-refundable, non-transferable £10 per person deposit to confirm bookings. Final numbers and final deposits are due 3 days prior to your event. Any cancellations less than 3 days prior, will incur in the loss of your deposit.
When a pre-order has been made, any cancellations within 24 hours will incur a charge for the full cost of the ordered meal/s. Please inform us of any allergies or dietary requirements when pre-ordering meals, otherwise we cannot guarantee the chosen dish will be suitable, and you may be charged the full cost of a replacement meal in addition to the meal pre ordered.
For Christmas parties, we require at £10 non-refundable, non-transferable deposit of £10 per person to confirm bookings. Final numbers and full pre-payment are due 10 working days prior to your event. Any cancellations less than 10 working days prior, will be charged the full cost of the 2 course meal option. When a pre-order has been made, any cancellations within 3 working days will incur a charge for the full cost of the ordered meal/s.
Please inform us of any allergies or dietary requirements when pre-ordering meals, otherwise we cannot guarantee the chosen dish will be suitable, and you may be charged the full cost of a replacement meal in addition to the meal pre-ordered.
Card details are required as a security against loss of business due to customers failing to honour their booking. Nothing will be charged to your card unless you fail to give the required hours’ notice of a cancellation. We request that you notify us of any changes to the numbers in your party. Failure to do so may result in a cover charge of £20 per person.
For any special occasion (Valentine’s Day, Mother’s Day, Easter Sunday, Christmas Day, New Year’s Eve), we do require a non-refundable, non-transferable deposit of £25 per person at the time of booking. On the above specified dates, the cancellation policy is 14 days at our discretion.
All prices in our menus include VAT. A discretionary service charge of 10% will be added to this booking (view policy). Menu is subject to availability and to change at short notice.
Whilst we love our furry friends, we are sorry that with exception of guide dogs & assistance dogs, NEO operates a NO DOGS ALLOWED policy. All areas operate food service and this is in consideration of all our guests.
No smoking, vaping or use of any kind of electric cigarette allowed on the terrace.
Please note that NEO operates a dress code. Smart casual dress is required for all indoor dining and cocktail bar.
Your card details are securely held by our PCI Compliant Payment Gateway. NEO Reservations 01202 203 610 or firstname.lastname@example.org
Please note that NEO has no access to the upper floor via a passenger lift. We will always try to accommodate anyone with walking difficulties or wheelchair users on the ground floor or terrace when possible.