All cancellations must be submitted in writing, by email. Cancellations by other means cannot be accepted.

Any reservations for Friday & Saturday evenings will be automatically deleted from the booking system if not confirmed by 3pm on the day.

For bookings for up to 6 people, NEO Restaurant’s cancellation policy is 8 hours. Any cancellation within 8 hours, or in the case of a no show, will incur a charge of £25 per person to the card provided. For bookings over 6 people, the cancellation policy is 24 hours. Any cancellation within 24 hours, or in the case of a no show, will incur a charge of £25 per person to the card provided.

For parties of 10 of more, we require upon reservation a non-refundable, non-transferable £10 per person deposit to confirm bookings. Final numbers and final deposits are due 5 days prior to your event. Any cancellations less than 5 days prior, will incur in the loss of your deposit.

When a pre-order has been made, any cancellations within 72 hours will incur a charge for the full cost of the ordered meal/s. Please inform us of any allergies or dietary requirements when pre-ordering meals, otherwise we cannot guarantee the chosen dish will be suitable, and you may be charged the full cost of a replacement meal in addition to the meal pre ordered.

For Christmas parties, we require at £10 non-refundable, non-transferable deposit of £10 per person to confirm bookings. Final numbers and full pre-payment are due 10 working days prior to your event. Any cancellations less than 10 working days prior, will be charged the full cost. When a pre-order has been made, any cancellations within 5 working days will incur a charge for the full cost of the ordered meal/s.

Please inform us of any allergies or dietary requirements when pre-ordering meals, otherwise we cannot guarantee the chosen dish will be suitable, and you may be charged the full cost of a replacement meal in addition to the meal pre-ordered.

Card details are required as a security against loss of business due to customers failing to honour their booking. Nothing will be charged to your card unless you fail to give the required hours’ notice of a cancellation. We request that you notify us of any changes to the numbers in your party. Failure to do so may result in a cover charge of £25 per person.

For any special occasion (Valentine’s Day, Mother’s Day, Easter Sunday, Christmas Day, New Year’s Eve), we do require a non-refundable, non-transferable deposit of £25 per person at the time of booking. On the above specified dates, the cancellation policy is 14 days at our discretion. Pre-order is required for Christmas Day & New Year’s Eve menus 10 working days prior to arrival.

All prices in our menus include VAT. A discretionary service charge of 10% will be added to this booking (view policy). Menu is subject to availability and to change at short notice.

Whilst we love our furry friends, we are sorry that with exception of guide dogs & assistance dogs, NEO operates a NO DOGS ALLOWED policy. All areas operate food service and this is in consideration of all our guests.

No smoking, vaping or use of any kind of electric cigarette allowed on the terrace.

Please note that NEO operates a dress code. Smart casual dress is required for all indoor dining and cocktail bar.

Your card details are securely held by our PCI Compliant Payment Gateway. NEO Reservations 01202 203 610 or info@neorestaurant.co.uk

Please note that NEO has no access to the upper floor via a passenger lift. We will always try to accommodate anyone with walking difficulties or wheelchair users on the ground floor or terrace when possible.